One workspace for customer conversations
Bring WhatsApp, Messenger, Telegram, SMS, Instagram, Microsoft Teams, Slack, email, and your web widget into one operational inbox for tickets, bookings, broadcasts, approvals, and fast team handoffs.
FlowTriage live workspace
Channel activity in one queue
New subscriber question
Sipho asked whether tomorrow's booking slot is still available.
Quote waiting for approval
Procurement quote moved to Pending Approval and tagged Finance.
Invoice received
A supplier invoice landed in the shared inbox and was attached to the workflow.
Booking request submitted
A visitor started a new conversation and requested a court reservation.
See exactly how FlowTriage would work for your business
Drop your URL in. We'll read your site and put together three concrete examples — actual conversations the AI would handle for your customers — in about 30 seconds.
Try it on your own site
We'll read your homepage and a couple of sub-pages, then write three real-feeling demo conversations using your products and services. Free, no signup.
Everything you need for communication + operations
From message handling to ticketing, booking workflows, and automations—FlowTriage keeps your team fast and consistent.
WhatsApp Business
Full WhatsApp Business API integration with template messaging, broadcasts, and real-time webhook processing.
Telegram Integration
Connect your Telegram bot to receive and respond to messages, with support for photos, documents, and rich media.
Reporting & Daily Summaries
Get daily summary emails with message, ticket, and performance metrics so leads can monitor service health quickly.
Smart Automations
Configure business hours, quiet-time auto-replies, and event-driven ticket/booking notifications to keep customers and teams updated.
Smart Ticketing
Convert conversations into organized support tickets with categories, urgency levels, team assignment, and due date tracking.
Bookable Resources
Manage courts, equipment, rooms, and more with weekly calendar scheduling, approval workflows, and booking notifications.
Groups & Broadcasts
Organize subscribers into groups and super groups. Send targeted broadcast messages with personalized template variables.
Embeddable Web Widget
Add a beautiful chat widget to your website with a simple script. Secure iframe isolation, domain allowlist, captcha protection, and customizable styling.
Slack Integration
Connect your Slack workspace for real-time ticket notifications, slash commands to create and check tickets, and interactive buttons to manage status directly from Slack.
AI-Powered Responses
Intelligent auto-replies powered by OpenAI. Upload knowledge base documents, configure business hours, and let AI handle customer inquiries contextually.
Multi-Client Team Management
Switch between clients, manage role-based access, and keep each workspace securely scoped for agencies and multi-entity teams.
SMS, Instagram & Microsoft Teams
Reach customers wherever they are. Two-way SMS via SMSPortal, Instagram Direct Messages, and Microsoft Teams now land in the same shared inbox alongside WhatsApp, Messenger, Telegram, Email, and the web widget.
AI Assistant
An AI assistant that drafts or auto-sends replies, knows your knowledge base and each customer's company context, is aware of today's date, and knows when to stay quiet. Tune it with a built-in tool-calling test bench.
Custom Integrations (Connectors)
Wire your other systems into the AI assistant. Import an OpenAPI spec, or use native Semper PMS, Skynamo, and Shopify connectors. Read-only by default, with writes held for human approval.
Workflows & Automation
Build automations visually with a drag-and-drop Workflow Builder. Trigger steps on events, message customers, and even call a connector mid-workflow to look up live data and branch on the result.
Ticket Templates
Turn repeatable work into reusable checklists. Apply a template to a ticket to drop in its steps as tick-off tasks, set its category, urgency, and assignee, and track a progress badge as the team works through it.
How FlowTriage Works
Get started in minutes with our streamlined setup process.
Connect Channels
Set up WhatsApp, Facebook Messenger, Telegram, SMS, Instagram, Microsoft Teams, Slack, and email channels with easy webhook configuration.
Import & Organize
Upload your contacts and organize them into groups and super groups for targeted messaging.
Configure Automation
Set up business hours, auto-replies, and daily email summaries to streamline operations.
Start Communicating
Send broadcasts, manage tickets, and engage with customers across all channels.
Drop FlowTriage into your WordPress site
A free, GPL-licensed plugin that adds a WhatsApp AI concierge to any WooCommerce store. Floating button, in-page web widget, form sync, order tracking nudges — installed in three steps.
- Captures customer questions in WhatsApp the moment they hit your store
- AI replies use real product, order, and customer data
- Hands off to your team with full conversation context
WordPress plugin admin screenshot
Ready to unify your customer communication?
Join businesses using FlowTriage to deliver exceptional multi-channel customer support via WhatsApp, Facebook Messenger, Telegram, SMS, Instagram, Microsoft Teams, Slack, and Email.